THE BIGGEST QUESTIONS!

IS THIS SERVICE RIGHT FOR ME? Are You...

+ In need of simple, clean, quality flyers and other marketing designs?

+ Ready for transparency and consistent communication regarding your requests?

+ Have a consistent need of marketing designs for your small business or events?

+ Know what you need and can explain in simple details?

+ Looking for an experience you don't get from traditional industry designers? 

YES!

SINGLE DESIGN FAQ

What can I get designed?

You can request flyers (social or print), banners, business cards, memes, posters, info graphics, restaurant menus, blog images, invitations, Social media covers (Facebook, twitter, G+) and more. Don't see something you may need and wonder if we can accommodate, shoot us a line. 

Are there any design restrictions?

Depends on the plan you sign up for. The Starter Plan covers mostly digital design requests, such as social media flyers (print as well) business cards, social media banners, and other social marketing designs. The ProPlan covers everything the starter plan covers, including brochures

We don't do Illustrations, large media design (Billboard), Motion graphics, photo retouching & manipulation, Webpage design. Need specific work done and want to be sure if we cover it? shoot us a line. 

How do I request a design?

Send your details in FULL to pro@lrossdesigns.com. Check out these

3 easy steps to requesting your design with us!

What if I don't like my design?

No worries. You'll receive up to two revisions.

Can I get a refund?

If your order was processed and you haven't received you art work within the turnaround frame, you are entitled to a refund. 

How fast do I get my revisions?

Changes and minor verbiage tweaks can be done usually in one business day. The complexity of your revisions and other details also play a part in how fast you get them back. Remember to be specific as possible in your initial request. Include example work if you have it, this boosts your chance of us getting it right the first time around. 

Do you work on weekends?

No we don't. everything is calculated in business days. 

How does your turnaround process work?

Your turnaround time depends on your plan as well as details and complexity of your request. Cut off times for both plans and single designs are 5:00 PM (CT). Any request sent after 5:00 PM (CT) will not be processed until the following day. 

MONTHLY FAQ

Who own's the design work?

You do! It's 100% yours to do as you please. 

Can I share my account with my business partners?

Your account in limited to one user email. Your friends and colleagues can't use your account to request work. However, you can request for as many brands as you'd like. 

How do I cancel my account?

You can cancel your plan directly from your PayPal account. 

How does your turnaround process work?

Your turnaround time depends on your plan as well as details and complexity of your request. Cut off times for both plans and single designs are 5:00 PM (CT). Any request sent after 5:00 PM (CT) will not be processed until the following day. 

What If I need something designed asap?

We deliver according to the plan you signed up for. However, if you're in a rush and need something faster than the plan you're on, we recommend contacting a freelancer or other designers for that request.

NOT BY CHANCE, BUT BY DESIGN.

Copyright 2020 L.Ross Designs